D4H Incident Management Getting Started Guide
Welcome to the D4H Incident Management (Operations Center platform) Getting Started Guide!
D4H Incident Management (Operations Center platform) is our real-time incident management software that enables the coordination of an effective response to any situation. Easily create a common operating picture, communicate objectives, and collaborate on a resolution using forms, tasks, logs, maps, and status boards.
This guide will walk you through the essential features and functionalities of D4H Incident Management.
For additional support and resources, check out the D4H Training Hub, where you’ll find videos, user guides, and tutorials to help you get the most out of Incident Reporting and other D4H products ➜ D4H Training Hub
Let’s get started!
- Learn how to sign in to your D4H Incident Management (Operations Center) account and access your team's data and features.
- Learn how Multi Factor Authentication (MFA) adds an extra layer of security to your accounts and devices.
- Find out how to invite new users to join your D4H Incident Management (Operations Center) account and grant them access with specific permission levels.
- Learn how to troubleshoot and resolve sign-in issues to ensure smooth access to your D4H Incident Management (Operations Center) account.
- Get introduced to the navigation structure of D4H Incident Management, providing an overview of different some key user functionality.
- Explore the functionality of the navigation bar, which allows easy access to different modules and features within Incident Management (Operations Center).
- Discover how to manage and view personnel information, including contact details, within the Operations Center platform.
- Discover how to manage each event or incident within a channel.
- Explore the administrative area of D4H Incident Management, where you can configure settings, manage user accounts, and customize incident templates.
- Discover the Incident Management Dashboard, providing an overview of ongoing incident data, key metrics, and log posts.
- Learn how to manage and update the situation report, which displays critical information and updates related to incidents.
- Explore the functionality of managing and assigning roles to team members during incidents / events to ensure clear responsibilities and accountability.
- Discover how to create and utilize incident forms, like ICS forms, to collect relevant information and document critical details during incident response.
- Learn how to utilize the map feature within Incident Management (Operations Center) to visualize incident location data, resource deployments, and other geographical information.
- Explore the functionality of the logs module, which can allow you to record and track important actions, decisions, and communications during incident response.
- Discover how to create and manage Task Boards to track assigned tasks, progress, and completion status during incident operations.
- Learn how to create and customize Status Boards, providing real-time updates on road closures, shelter statuses, and other critical information during an incident response.
- Explore the customization of incident templates, allowing you to easily create tools that meet the specific needs of any response.
- Discover how to create and utilize incident plays, enabling standardized response procedures and quick activation during incident operations.
- Discover how to configure your plays to automatically include modules to your channel when you start it, enabling standardized response procedures and quick activation during incident operations.
- Learn how to leverage the library module to store and access important documents, guidelines, and reference materials for incident management.
- Explore the weather module, which provides real-time weather information and forecasts to support decision-making during incident response.
- Discover how to send alerts to personnel during incidents, ensuring timely and effective communication.
- Learn about the available integrations with other D4H products to enhance the functionality and data exchange capabilities of D4H Operations Center.
- Explore the features and functionalities of the Incident Management mobile app, allowing you to access and manage incidents on the go.
- Access a collection of D4H Extension Packs that can serve as a starting point for creating your own incident templates within D4H Incident Management (Operations Center).
If you are a customer using Mass Notifications (pre-D4H Alerting) please refer to our documentation here.