Getting Started
D4H Incident Management Getting Started Guide
Welcome to the D4H Incident Management (Operations Center platform) Getting Started Guide!
D4H Incident Management (Operations Center) is our real-time incident management software that enables the coordination of an effective response to any situation. Easily create a common operating picture, communicate objectives, and collaborate on a resolution using forms, tasks, logs, maps, and status boards.
This guide will walk you through the essential features and functionalities of D4H Incident Management software. Let's get started:
- Learn how to sign in to your D4H Incident Management (Operations Center) account and access your team's data and features.
- Learn how Multi Factor Authentication (MFA) adds an extra layer of security to your accounts and devices.
- Find out how to invite new users to join your D4H Incident Management (Operations Center) account and grant them access with specific permission levels.
- Learn how to troubleshoot and resolve sign-in issues to ensure smooth access to your D4H Incident Management (Operations Center) account.
- Get introduced to the navigation structure of D4H Incident Management, providing an overview of different some key user functionality.
- Explore the functionality of the navigation bar, which allows easy access to different modules and features within Incident Management (Operations Center).
- Discover how to manage and view personnel information, including contact details, within the Operations Center platform.
- Discover how to manage each event or incident within a channel.
- Explore the administrative area of D4H Incident Management, where you can configure settings, manage user accounts, and customize incident templates.
- Discover the Incident Management Dashboard, providing an overview of ongoing incident data, key metrics, and log posts.
- Learn how to manage and update the situation report, which displays critical information and updates related to incidents.
- Explore the functionality of managing and assigning roles to team members during incidents / events to ensure clear responsibilities and accountability.
- Discover how to create and utilize incident forms, like ICS forms, to collect relevant information and document critical details during incident response.
- Learn how to utilize the map feature within Incident Management (Operations Center) to visualize incident location data, resource deployments, and other geographical information.
- Explore the functionality of the logs module, which can allow you to record and track important actions, decisions, and communications during incident response.
- Discover how to create and manage Task Boards to track assigned tasks, progress, and completion status during incident operations.
- Learn how to create and customize Status Boards, providing real-time updates on road closures, shelter statuses, and other critical information during an incident response.
- Explore the customization of incident templates, allowing you to easily create tools that meet the specific needs of any response.
- Discover how to create and utilize incident plays, enabling standardized response procedures and quick activation during incident operations.
- Discover how to configure your plays to automatically include modules to your channel when you start it, enabling standardized response procedures and quick activation during incident operations.
- Learn how to leverage the library module to store and access important documents, guidelines, and reference materials for incident management.
- Explore the weather module, which provides real-time weather information and forecasts to support decision-making during incident response.
- Discover how to send alerts to personnel during incidents, ensuring timely and effective communication.
- Learn about the available integrations with other D4H products to enhance the functionality and data exchange capabilities of D4H Operations Center.
- Explore the features and functionalities of the Incident Management mobile app, allowing you to access and manage incidents on the go.
- Access a collection of D4H Extension Packs that can serve as a starting point for creating your own incident templates within D4H Incident Management (Operations Center).
If you are a customer using Mass Notifications (pre-D4H Alerting) please refer to our documentation here.