Enabling / Disabling Multi Factor Authentication

Multi Factor Authentication (MFA) adds an extra layer of security to your accounts and devices, helping you protect your sensitive information from unauthorized access. While adding MFA is optional for users, D4H strongly recommends having it in place to enhance your account security, especially in the event of email account compromise.

Quickly Navigate to a Specific Section in this Article:

Enabling Multi Factor Authentication
Disabling Multi Factor Authentication (use if you are already logged in)
Deactivating Multi Factor Authentication (use if you are unable to log in)

Enabling Multi Factor Authentication

Multi-Factor Authentication must be enabled by the user in their own account.

Go to Manage Your D4H Account
Select Update Settings under Multi Factor Authentication
Choose your preferred MFA method, either Authenticator app (more secure) or SMS (less secure)

Authenticator App

Scan or copy the code below to setup the Multi Factor Authentication

Once it is set-up, the multi-factor authentication code will be shown in your app
Verify that your token generator is working correctly by entering the generated six digit code

SMS

Select the country from the dropdown
Type in your phone number
Click Next
Verify your phone number by entering the code sent to your number
Select Next

Disabling Multi Factor Authentication

⛔️ DANGER: Disabling/Deactivating Multi Factor Authentication (MFA) will significantly reduce your account security.

Follow these steps if you're are already logged in to your account and need to disable your MFA.

Go to Manage Your D4H Account
Select Disable under Multi Factor Authentication
Confirm by selecting Disable MFA

Deactivating Multi-Factor Authentication

Follow these steps if you're unable to log in to your account and need to disable your MFA.

User Steps

⚠️ ATTENTION: The code sent via the deactivation instruction email is only valid for 48 hours. If the code isn't entered within this time, the request will be automatically canceled, and you'll need to restart the process.

ℹ️ NOTE: The account owner who approves the MFA must have their profile on Better way to sign-in, in order to deactivate MFA of another user

Enter in your log in credentials
On the Multi-Factor Authentication screen select Deactivate multi-factor?
Select Initiate MFA Deactivation
An email will be sent to your with further instructions
1. To proceed with the deactivation, your D4H administrator must approve the request
Provide them with the 6 digit code received in the instructions email
Have your D4H administrator proceed with the below Admin Steps

Admin Steps for Incident Management

🔑 ACCESS LEVEL REQUIRED: Account Owner

Go to the Admin Area
Expand Collections
Select Personnel
Double click on the Member's name
Select Approve MFA deactivation
Enter in the 6-digit code provided to you by the user
Click Approve MFA Deactivation
MFA is now deactivated for the user

Admin Steps for Personnel & Training, Equipment Management and Incident Reporting

🔑 ACCESS LEVEL REQUIRED: Editor or Owner

Go to the 👤 user menu in the top right
Click on Access Control
In the last column click Approve MFA Activation for the member
Enter in the 6 digit code provided to you by the user
Click Approve MFA Deactivation
MFA is now deactivated for the user