Sending an Alert

Rapidly send notifications to your team—from everyday informational updates to mission critical alerts and notifications. Alerts can be sent via SMS, email, voice call and WhatsApp, for more information on setting this up see Configuring Alert Severities.

🔑 ACCESS LEVEL REQUIRED: Send alerts must be configured under Additional Policies.

Creating a New Custom Alert

Select + New alert
Click on Select recipients box
Select Groups or Individuals to include those recipients in the alert
1. Use Select all or Deselect all to include or remove in bulk
If you also have D4H Personnel & Training; choose On-Call Only to include personnel listed as on-call via the on-call planner. Enter your search query in the top white box for faster results.

ℹ️ NOTE: For the On-Call Only function to work, the recipients must be imported from Personnel & Training into the Alerting Admin Area via D4H Products Integration. Additionally, you need to map the built-in Phone Contact field in the Personnel template to the Mobile Phone contact in the member's profile in Personnel & Training.

Choose the Alert severity from the dropdown
Type in your alert message in the Alert text field (120 character limit)
To receive feedback from the recipient, you can click +Add response option under Response options, e.g. Accept and Decline
1. Each alert will automatically include a built-in option for the recipient to acknowledge
Click Send Alert
Select Send in the pop up to confirm
After sending, your alert status will display as Active Alert while gathering responses from recipients. After a certain period, the alert will transition to the Completed status
Check out your recipients responses

Sending an Alert Template

Select one of your pinned Alert templates or click Show more v to view unpinned templates
If the alert template is set to Edit before send as the Sending mode, you can make additional edits to the alert before sending it
1. Otherwise, it will not allow you to edit if the template is set to Instant send
Update any of the details, if available
Click Send Alert
Select Send in the pop up to confirm