Rich Text in Multi-Line Fields

When entering details during your incident response, such as on the Situation, you have the ability to apply styling to multi-line text fields. Incorporating font styles like bold, italic, and colors allows for improved presentation, aiding in segmenting text into sections and highlighting essential information.

⚠️ ATTENTION: If you cannot find this option, verify that it's enabled in the relevant template for multi-line fields.

💡 TIP: Press SHIFT+ENTER to create a newline. Press ENTER creates a new paragraph.

  1. Go to the multi-line field you wish to add rich text to
  2. Utilize the rich-text editor toolbar within your text area fields to create rich text with the following;
    1. Bold
    2. Italic
    3. Underline
    4. Colored Highlighter
    5. Bulleted List
    6. Numbered List
    7. Clear Styles (Reset)
  3. After completion, either click outside the field or use the black checkmark icon

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