Configuring Alert Severities

Define alert urgency levels and trigger appropriate delivery channels for each different severity of alert. For example, if the alert is critical, you can configure the delivery channels to include SMS, email, voice call and WhatsApp. However, for informational alerts, you can set the delivery channel to only send an email to the recipients.

Creating New Alert Severities

1. Go to the Admin Area
2. Expand Alerting
3. Select Alert severities
4. Click + New alert severity
5. Type in the Alert Name
6. Select the Icon
7. Choose the Color
8. Select the checkbox next to the applicable delivery methods for Send Alert Using based on its severity; options are 💬 SMS, 📞Voice call, WhatsApp and/or ✉️ Email
9. Click Save
10. Repeat the above steps until you have all of your alert severities defined

Updating Existing Alert Severities

1. Go to the Admin Area
2. Expand Alerting
3. Select Alert severities
4. Double click on the alert severity you want to update
5. Update the details
6. Click Save