Assigning a Unique Identifier to an Incident
The unique identifiers in the Incident Management account (Operations Center platform) allows you to quickly assign reference numbers to your Channels. Whenever you start a new channel, a reference number will be automatically added to the Situation Report based on the parameters specified in the Admin Area.
🔑 ACCESS LEVEL: Account Owner
⚠️ ATTENTION: If you are syncing your Incident Management Situation account to your Incident Reporting account contact the Help Desk, provide us with what identify you want to achieve and we will set up the unique identifier feature for you.
Assigning Unique Identifier
- Go to the Admin Area
- Expand Settings
- Select Preferences
- Input your reference template under Incidents > Incident Ref Template
Resetting the Unique Identifier
- Go to the Admin Area
- Expand Settings
- Select Preferences
- Click on Update ref sequences
- Please input the number from which you want the reset to occur. For example, entering 0 will set the next incident channel's sequential number to 1, and entering 1 will set it to 2
- Select Save
