Starting a New Channel

Within Incident Management (Operations Center platform) each event or incident is contained within a channel. A channel is an independent silo where you can work without affecting other channels.

WEB APP

1. Click on + Start New to create a new channel 
2. This will present you with a list of your Plays to select from, or you can create a blank channel. Once created, other users can join your channel
3. Update Channel Name, e.g. Hurricane Irene 2024-08-23
4. Select Advanced settings, if applicable;
   1. When selecting a customized play or blank channel, you can choose to alert all invited users about the channel creation. This sends an email notification to everyone invited. You can set this as the default in the Plays settings
   2. If you have Personnel & Training integrated with the Operations Center, you can select Event or Exercise from the dropdown under Create an activity in D4H Incident Reporting to create the corresponding activity in Team Manager
   3. If you have Incident Reporting integrated with the Operations Center, you can select Incident from the dropdown under Create an activity in D4H Incident Reporting to create the corresponding activity in Team Manager
5. Click Start Channel or simply press the Enter key on your keyboard

MOBILE APP

1. Open the Incident Management mobile app
2. Click on the orange + button in the bottom right hand corner of your phone to create a new channel
3. Select a play or start a blank channel
4. Update the Channel Name
5. Change the Notify Invited Personnel option if you don't wish to notify all personnel invited to that channel

6. Click Start