Configuring the Personnel Template

The Personnel module in your Incident Management account (Operations Center platform) is where you will see a list of all your personnel who have access to that channel. 

🔑 ACCESS LEVEL: Account Owner

ℹ️ NOTE: There is only one personnel template for all of your channels across your Incident Management account (Operations Center platform). 

To configure your personnel template:

  1. Go to the Admin Area
  2. Expand Templates
  3. Select Personnel
  4. Create your template using the customizing form template and selecting field type articles
  5. Click Save
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