Filtering Control Room Incidents by Situation Field

In Incident Management, you can filter Control Room incidents based on Situation fields. This is particularly useful if you share an account regionally as you can configure it so the Control Room only displays the incidents relevant to your team. 

ℹī¸ NOTE: You can only filter by channel status, checkbox, and option selection type fields

To filter the Control Room:

  1. Access the Control Room
  2. Click the Filter button in the upper right corner
  3. Click Add Filter
  4. Select the field you would like to filter by from the dropdown on the left
  5. Select the parameter you would like to filter by from the dropdown on the right
  6. Click Apply
  7. You can add more filters by repeating the process below. Delete filters by clicking the garbage can icon to the right of the filter. You can also delete all the filters at once by clicking Clear all
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