Introducing the Help Center 👋
Welcome to the D4H Help Center! This is your one-stop destination for all things related to our platforms, Team Manager and Operations Center. Here, you'll find a repository of articles to guide you through using our software effectively.
If you're looking for something specific, just use the Search function on the top left to find relevant articles quickly. Our resources are organized to make sure you can easily access the information you need. At D4H, we're committed to enhancing our software to meet the evolving needs of emergency response groups like yours. By visiting our Help Center, you'll stay informed about the latest features and improvements.
Whether you're a new user or an experienced one, our Help Center has something for everyone. Explore our guides, tutorials, and support articles to elevate your emergency response efforts. Make sure to check back regularly for updates as we continue to innovate and add new features. Together, we'll revolutionize emergency response with technology and knowledge.
New Users
If you have received an invite from your organization to join D4H, check out our below getting started articles to learn how to set up your account.
Administrator Guides
If you are an administrator for your organization, check out the product guides below to find information about configuring and using your account.
- D4H Personnel & Training Getting Started Guide
- D4H Equipment Management Getting Started Guide
- D4H Incident Management Getting Started Guide
- D4H Incident Reporting Getting Started Guide
Strategies for Using D4H Products
- Maximizing Efficiency and Effectiveness: Ways to Utilize D4H Personnel & Training
- Optimizing Operations and Asset Performance: Key Strategies for Utilizing D4H Equipment Management
- Streamlining Emergency Response: Effective Strategies for Utilizing D4H Incident Management
- Streamlining Incident Documentation: Effective Strategies for Utilizing D4H Incident Reporting
Product Updates & Release Notes
See our release notes for information about product updates and new features.
Live Status Page
Subscribe to our status page to get a live status of the operational status of all our products and regions.
To subscribe to the Service Status scroll to the bottom of the page. Here you can enter your email to get an email update every-time the service goes down / resolves, and also get updates on any manually reported service degradation or maintenance periods.
D4H Bravo Zulu & Newsletter
Home of the Bravo Zulu blog, Live Streams and more. Explore articles covering effective response strategies, customer stories, and new technologies.
If you'd like to stay updated on D4H software tips & tricks, quarterly roundups, live stream announcements, and more, subscribe to our marketing newsletter.
Open a Help Desk Ticket
Our help desk is monitored by our technical support experts 24/7. When contacting the Help Desk, please include the name of your organization and as much information as possible to help us understand your query.
- Access the Help Center
- Click on Ask for Help
- Click on Ask
- Select an item from the How can we help dropdown
- Your team name should populate but update if needed
- Click Next
- Enter in the subject of your query and any additional relevant information
- Images/screenshots/videos may be requested for the Help Desk to be able to better assist with your query
💡 TIP: You may also create a support ticket by emailing the D4H Help Desk at help@d4h.com.
Add Products And Upgrade Your Plan
For pricing, sales, demos, and upgrades talk to our sales team today!
Billing & Finance
If you have a question about your bill payments, invoicing, purchase order or finance, please contact finance@d4h.com.