Introducing the Help Center 👋
Welcome to the D4H Help Center, your ultimate resource for all things related to our two powerful platforms, Team Manager and Operations Center. Here, you'll find a repository of informational and support articles that will guide you through every aspect of our software suite and provide you with the knowledge and support you need to maximize the potential of our products.
If you have a specific topic in mind, simply use the Search function on the top left to quickly locate relevant articles. We've organized our resources to ensure you can find the information you need, when you need it.
At D4H, we understand that your duty is to respond to emergencies, and our duty is to innovate. We continuously strive to improve our software using the latest technologies available. That's why we're committed to regularly updating our products to meet the complex and ever-evolving needs of emergency response groups like yours. By visiting our Help Center, you'll stay up-to-date with the latest features and enhancements, ensuring you're equipped to handle any challenge that comes your way.
Whether you're an experienced user looking to explore advanced functionalities or a new user seeking guidance on the basics, the D4H Help Center is your go-to resource. Delve into our guides, tutorials, and support articles, and let us empower you to excel in your emergency response efforts.
Remember to check back regularly as we continue to innovate and add new features. Together, we'll harness the power of technology and knowledge to revolutionize emergency response
New Users
It is easy for new users to get started with D4H. If you have received an invite from your organization to join D4H, check out our below getting started articles to learn how to set up your account.
Administrator Guides
If you are an administrator for your organization, check out the product guides below to find information about configuring and using your account.
Strategies for Using D4H Products
- Maximizing Efficiency and Effectiveness: Ways to Utilize D4H Personnel & Training
- Optimizing Operations and Asset Performance: Key Strategies for Utilizing D4H Equipment Management
- Streamlining Emergency Response: Effective Strategies for Utilizing D4H Incident Management
- Streamlining Incident Documentation: Effective Strategies for Utilizing D4H Incident Reporting
Product Updates & Release Notes
See our release notes for information about product updates and new features.
Live Status Page
Subscribe to our status page to get a live status of the operational status of all our products and regions.
To subscribe to the Service Status scroll to the bottom of the page. Here you can enter your email to get an email update every-time the service goes down / resolves, and also get updates on any manually reported service degradation or maintenance periods.
D4H Bravo Zulu
Home of the Bravo Zulu blog, Live Streams, and more. A job well done. Presenting articles on effective response, customer stories, and new technologies. Check it out here.
Open a Help Desk Ticket
Our help desk is monitored by our technical support experts 24/7. When contacting the Help Desk, please include the name of your organization and as much information as possible to help us understand your query.
To open a Support Ticket within the D4H product:
- Access the Help Center
- Click on Ask for Help
- Click on Ask
- Select an item from the How can we help dropdown
- Your team name should populate but update if needed
- Click Next
- Enter in the subject of your query and any additional relevant information
- Images/screenshots/videos may be requested for the Help Desk to be able to better assist with your query
💡 TIP: You may also create a support ticket by emailing the D4H Help Desk at help@d4h.com.
Add Products And Upgrade Your Plan
For pricing, sales, demos, and upgrades talk to our sales team today!
Billing & Finance
If you have a question about your bill payments, invoicing, purchase order or finance, please contact finance@d4h.com.