Introducing the Help Center đź‘‹
Welcome to the D4H Help Center! This is your one-stop destination for everything related to our platforms, Team Manager and Operations Center. Here, you’ll find articles, guides, and tutorials to help you use our software effectively.
Looking for something specific? Use the 🔍 Search function in the top left to quickly find relevant articles. Our resources are organized to make it easy for you to access the information you need.
Check out the NEW D4H Training Hub for videos, user guides, and resources to help your team get the most out of the software âžś D4H Training Hub
At D4H, we’re committed to supporting emergency response teams like yours. By visiting the Help Center and Training Hub, you’ll stay up to date on the latest features and improvements. Whether you’re a new user or an experienced one, there’s something here for everyone.
Check back regularly for updates, we’re constantly adding new guides, tutorials, and features to help you get the most out of our software. Together, we can elevate emergency response with technology and knowledge.
New Users
If you have received an invite from your organization to join D4H, check out our below getting started articles to learn how to set up your account.
Administrator Guides
If you are an administrator for your organization, check out the product guides below to find information about configuring and using your account.
- D4H Personnel & Training Getting Started Guide
- D4H Equipment Management Getting Started Guide
- D4H Incident Management Getting Started Guide
- D4H Incident Reporting Getting Started Guide
Strategies for Using D4H Products
- Climate Resilience: Stages of Emergency Management
- Maximizing Efficiency and Effectiveness: Ways to Utilize D4H Personnel & Training
- Optimizing Operations and Asset Performance: Key Strategies for Utilizing D4H Equipment Management
- Streamlining Emergency Response: Effective Strategies for Utilizing D4H Incident Management
- Streamlining Incident Documentation: Effective Strategies for Utilizing D4H Incident Reporting
Product Updates & Release Notes
See our release notes for information about product updates and new features.
Live Status Page
Subscribe to our status page to get a live status of the operational status of all our products and regions.
To subscribe to the Service Status scroll to the bottom of the page. Here you can enter your email to get an email update every-time the service goes down / resolves, and also get updates on any manually reported service degradation or maintenance periods.
D4H Bravo Zulu & Newsletter
Home of the Bravo Zulu blog, Live Streams and more. Explore articles covering effective response strategies, customer stories, and new technologies.
If you'd like to stay updated on D4H software tips & tricks, quarterly roundups, live stream announcements, and more, subscribe to our marketing newsletter.
Open a Help Desk Ticket
Our help desk is monitored by our technical support experts 24/7. When contacting the Help Desk, please include the name of your organization and as much information as possible to help us understand your query.
- Access the Help Center
- Click on Ask for Help
- Click on Ask
- Select an item from the How can we help dropdown
- Your team name should populate but update if needed
- Click Next
- Enter in the subject of your query and any additional relevant information
- Images/screenshots/videos may be requested for the Help Desk to be able to better assist with your query
đź’ˇ TIP: You may also create a support ticket by emailing the D4H Help Desk at help@d4h.com.
Add Products And Upgrade Your Plan
For pricing, sales, demos, and upgrades talk to our sales team today!
Billing & Finance
If you have a question about your bill payments, invoicing, purchase order or finance, please contact finance@d4h.com.