Activity FAQs

Welcome to our Activity Frequently Asked Questions page. Whether you're a new customer looking for information or a returning customer seeking clarification, we're here to help you get the most out of your experience with us.

Browse through our FAQs to find the information you need, and if you can't find what you're looking for, please don't hesitate to reach out to our Help Desk for further assistance.

Q - I'm trying to include a member in an activity, but they don't appear in the Attendance quick dropdown menu when I'm drafting the activity.

A - Either the member's Joined Date is after the activity date (e.g. Member Joined Date: January 3, 2023; Activity Date: January 1, 2023), or the member status is set as Retired or Observer.

Q - I'm unable to mark my attendance for an activity I attended yesterday.

A - Updates to attendance for activities scheduled for today's date or before must be made by your D4H administrator, please contact them for assistance.

Q - I attempted to change my attendance status for an activity, but I'm unable to do so.

A - The system allows changes to attendance confirmation up until activity starts. If you could not mark the attendance before the activity starts, please contact your D4H administrator who can add/change attendance.