Tracking Personnel Using Live Location
With the personnel tracking feature, you can easily track the live location of team members during an incident and share your own live location.
ℹ️ NOTE: This feature is currently on Beta and it must be enabled by a user with Account Owner access. Please continue to send any product feedback on this feature to help@d4h.com
⚠️ ATTENTION: To have your location appear on the incident map, you must first be invited to the incident channel. Additionally, please make sure that location permissions are enabled for the app and that location services are turned on in your phone settings for the feature to work properly.
Enabling Live Location
- Open the mobile app
- Select the 🏠 home icon on the bottom of the screen
- Click on Live location sharing from the homepage of the App
- Next click Tap to share your location to begin sharing your real-time location
- Within the popup, select the length of time you wish to share your location
Troubleshooting: Not Seeing Locations on the Map?
If you are not still seeing the personnel who are sharing their location in the map view, please take a note of the following,
- The Mobile App will display everyone who is actively sharing the location regardless they are part of an incident of not
- If you are accessing the Map module in an incident via the Web or Mobile Browser, you would only see personnel who have been added to an incident and are actively sharing their location. If both these conditions are not met, you would not see their locations
ℹ️ NOTE: The mobile app does not currently include the Map module like the web or mobile browser does. If you'd like this feature added to our roadmap, please send your request to help@d4h.com.
Disabling Live Location
Your location will stop sharing automatically once the selected time period (1, 4, or 8 hours) ends.
To stop sharing manually:
- If you’ve closed the app, select the share location banner at the top of your device
- If you’re on the app, select the 🏠 home icon on the bottom of the screen
- Select Live location sharing
- Click on Stop sharing