Completing Password Resets

A forgotten password can be reset on the D4H sign-in screen or by your D4H administrator.

⚠️ ATTENTION: If you are receiving an error message when trying to access the password reset link in the email this could be because the link you received in the email is no longer valid. The password reset link is only valid for 24 hours after it is sent. If you have not actioned your password reset within 24 hours and the link is invalid, you will need to request a new password reset.

ℹ️ NOTE: Password reset emails will come from a generic @[region].d4h.com, so ensure you are checking your spam/junk folder if you are not receiving the password reset email in your inbox.

Resetting your Own Password

Web App

Access your team's D4H URL
Click Forgot your password?
Type in your email or username associated with your account
Select Continue to have a password reset link sent
Click the password reset link in the email received
Type in your new password following the password requirements
1. If you have already activated a better way to sign-in or became a new user July 14, 2023 or after, you'll receive a password reset code via email. This code is essential for you to enter when updating your password.
Select Reset My Password or Next
Sign-in using your new log in credentials

Mobile App

Open the applicable mobile application
Select your region
Select Continue
Click Forgot your password?
Type in your email or username associated with your account
Select Continue to have a password reset link sent
Click the password reset link in the email received
Type in your new password following the password requirements
1. If you have already activated a better way to sign-in or became a new user July 14, 2023 or after, you'll receive a password reset code via email. This code is essential for you to enter when updating your password.
Select Reset My Password or Next
Sign-in using your new log in credentials

Resetting a Member's Password

This article is for account administrators who need to send a password reset to their members.

Personnel & Training, Equipment Management & Incident Reporting

To reset the password for one of your members:

Go to the 👤 user menu in the top right
Go to Access Control
Scroll down to the name of the user whose password you want to reset
Select Reset Password from the last column

Incident Management

To reset the password for one of your team members:

Go to the Admin Area
Expand Collections
Open Personnel
Double click on the Member's name
Select Reset Password from D4H Incident Management Account section