Completing Password Resets
A forgotten password can only be reset on the D4H sign-in screen.
⚠️ ATTENTION: If you are receiving an error message when trying to access the password reset link in the email this could be because the link you received in the email is no longer valid. The password reset link is only valid for 24 hours after it is sent. If you have not actioned your password reset within 24 hours and the link is invalid, you will need to request a new password reset.
ℹ️ NOTE: Password reset emails will come from a generic @[region].d4h.com, so ensure you are checking your spam/junk folder if you are not receiving the password reset email in your inbox.
Resetting your Own Password
Web App
- Access your team's D4H URL
- Click Forgot your password?
- Type in your email or username associated with your account
- Select Continue to have a password reset link sent
- Click the password reset link in the email received
- Type in your new password following the password requirements
- You'll receive a password reset code via email. This code is essential for you to enter when updating your password.
- Select Reset My Password or Next
- Sign-in using your new log in credentials
Mobile App
- Open the applicable mobile application
- Select your region
- Select Continue
- Click Forgot your password?
- Type in your email or username associated with your account
- Select Continue to have a password reset link sent
- Click the password reset link in the email received
- Type in your new password following the password requirements
- You'll receive a password reset code via email. This code is essential for you to enter when updating your password.
- Select Reset My Password or Next
- Sign-in using your new log in credentials
