Forgotten Password

A forgotten password can be reset on the D4H sign-in screen or by your D4H administrator. 

Password reset emails are sent from a generic noreply@d4h email address, so ensure you are checking your Spam Folder in your email address account first before proceeding.

⚠️ ATTENTION: If you are receiving an error message when trying to access the password reset link in the email this could be because the link you received in the email is no longer valid. The password reset link is only valid for 24 hours after it is sent. If you have not actioned your password reset within 24 hours and the link is invalid, you will need to request a new password reset.

Resetting your own password

Access your team's D4H URL and click the  Forgotten your password? link to have a password reset link sent.

Resetting a member's password

This article is for account administrators who need to send a password reset to their members.

Resetting a Password is different between our different products.

Personnel & Training, Equipment Management & Incident Reporting

To reset the password for one of your members:

  1. Go to the User icon at the top right hand corner
  2. Go to Access Control
  3. Scroll down to the name of the user whose password you want to reset 
  4. Select Reset Password from the username column 

Incident Management

To reset the password for one of your team members:

  1. Go to the Admin Area
  2. Expand Collections
  3. Open Personnel
  4. Double click on the Member's name
  5. Select Reset Password from D4H Incident Management Account section

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