Merging Multiple User Accounts
You might have access to multiple Team Manager accounts under different email addresses. You can merge them into one account for easier access.
ℹ️ NOTE: If you do not have your team's unique URL, click here and select the applicable server then product.
⚠️ ATTENTION: It will not be possible to merge your accounts if they are on different servers.
- Connect with an account admin of team 1 who can re-send you a new invite
- Once you have that new invite, click into the invitation link and follow the signing in instructions
- You will now see your team's D4H account and the username will be set as your email address
- Then, we need to get team 2 added to your username. For that, go to https://www.d4h.com/sign-in, select Team Manager and then your region (ensure you are still signed into D4H)
- Once signed in click into merge accounts
- Enter your email address of team 2 account and it's password (crucial step)
- Click into Merge Account
- You should now see both teams
- Update your saved D4H sign in credentials as your username is your email address
If you are unable to resolve after troubleshooting please reach out to our Help Desk for assistance.