Navigating in Team Manager

To fully harness the capabilities of Personnel & Training, Equipment Management, and Incident Reporting (Team Manager platform), it's essential to master its navigation. This article offers valuable insights on effectively navigating the platform, enabling you to seamlessly explore its diverse features and functions.

Help Center 

Access help at your finger tips by clicking on the ? question mark icon in the top right hand corner.

🎁 What's New

Review any system wide changes that may impact the usage of our system and subscribe to email alerts.

? Help Center

• Answers: Be connected to Help Center articles, D4H's repository for informational and support articles relating to products. The top 5 recommended articles will display based on where you are in the products but you can also search using keywords.
• Ask: Get connected directly to one of our product experts via the D4H Help Desk.

🩺 System Status

Access the link to check on the server status that may be impacting the product, especially if you are receiving any errors or feel something may not be working as expected. You may also subscribe to these notifications to stay actively updated on server outages and issues.

ℹ️ Customer Identifier

This number is exclusive to your team account(s) and might be requested by the D4H Help Desk team for assistance. You can simply click on it to copy.

Using the Search Tool

Locate the search icon 🔍 on the top right corner of the Team Manager platform and perform a search.

FAQs

Q - Why am I not receiving any search results when I perform a search?

A - There could be several reasons for this, including:

• Restrictions set by your D4H account administrator that limit the data available for display
• The search term may be associated with deleted items, retired members, inspections, etc.
• The characters used in the search query may not match any data within the account

If you strongly believe the data exists in the account, please touch base with your account administrator and ask them to review the Search criteria set in the account (Team Settings > Search) Since the search results will be based on when they were set, they may need to go in, review the criteria and save changes to ensure the system captures new/updated data.

Q - Why does it take a while for the search results to appear?

A - The delay in displaying search results is because the system needs to process and retrieve data from your entire account. Please allow it some time to complete the search. Additionally, when the search yields a substantial number of results, you will see a "Show More" option to load additional results as needed.

Q - Is it possible to perform a search using special characters?

A - Yes. However, the search results may be restricted, as the system will only provide results based on the exact search query.