Enabling/Disabling Two-Factor Authentication

Two-Factor Authentication (2FA) works by adding an additional layer of security to your online accounts. It requires an additional login credential, to gain access.

Enabling Two-Factor Authentication

1. Go to User Settings
2. Click on Two-Factor Authentication tab
3. Select Enable
4. Type in your Incident Management account password
5. Click Authorize and follow these steps:
   1. Download an Authenticator App. E.g. Authy (Google Play Store, Apple Store, Google Authenticator (Google Play Store, Apple Store) or Microsoft Authenticator (Google Play Store, Apple Store)
   2. Save the Two-Factor Authenticator recovery code
   3. Open the Authenticator App you downloaded and scan the QR Code or manually enter the unique key into your 2FA app manually
   4. Type in the unique code you get from the Authenticator App in the number 4 space in your Incident Management Account
   5. Click Enable 2FA

Disabling Two-Factor Authentication

⚠️ ATTENTION: Either the user or an Account Owner can disable 2FA.

Member Instructions

1. Click on the user icon in the top right hand corner
2. Go to User Settings
3. Click on Two-Factor Authentication tab
4. Click Disable

Account Owner Instructions

1. Click on the user icon in the top right hand corner
2. Go to the Admin Area > Collections > Personnel
3. Open the Member Profile which you are disabling the Two-Factor Authentication for
4. The only way to disable 2FA is to Revoke access for that member
5.  You can then resend an invite to the member and they will be able to login without using 2FA
6. This is the most secure way to disable 2FA for a member